Refund policy

After-Sales Policy

We offer a 30-day return and exchange policy for items that are unused and in their original, intact packaging. You have 30 days from the date you receive your item to request a return or exchange.

Return Eligibility

To be eligible for a return or exchange:

・ The item must be unused, unworn, and undamaged

・ All original packaging and tags must be intact

・ A receipt or proof of purchase is required

How to Start a Return

To initiate a return or exchange, please contact us at:
eck@eckidea.com

Returns must be requested and approved before sending any item back. Items returned without prior authorization will not be accepted.

If your return is approved, we will provide detailed return instructions.

Damaged or Defective Items

Please inspect your order upon receipt.
If your item is defective, damaged, or incorrect, contact us immediately at
eck@eckidea.com and include clear photos or videos so we can evaluate the issue and resolve it properly.

Return Shipping Costs

・ If the item is not defective and meets all return conditions (unused and in original packaging), and the order has already been delivered, return shipping costs are the customer’s responsibility

・ If the return is due to a product defect, damage, or shipping error, we will handle the issue accordingly

Non-Returnable Items

The following items are not eligible for return or exchange:

・ Custom or personalized products

・ Items that have been used or are not in resalable condition

・ Sale items and gift cards

・ Hazardous materials, flammable liquids, or gases

If you are unsure whether your item qualifies, please contact us before submitting a request.

Exchanges

The fastest way to receive a replacement is to return the original item once approved and place a new order separately.

Refunds

Once we receive and inspect your return, we will notify you of the approval status.
If approved, refunds will be issued to your original payment method within 10 business days. Processing times may vary depending on your bank or payment provider.

If more than 15 business days have passed since your refund was approved, please contact us at
eck@eckidea.com

Your satisfaction is important to us, and we are committed to providing clear and reliable after-sales support.