Shipping policy

Shipping & Logistics Policy

Shipping Process

After your order is shipped, the package will first travel through international logistics channels before arriving in your country or region. Once the shipment clears customs and is handed over to the local courier, tracking information will become available.

Tracking Information

・Tracking updates usually become visible 3–7 days after shipment

・If your order status shows “Shipped” but no tracking details are available yet, this is normal
・Your package is currently in transit through international logistics

Tracking will update automatically once the package enters your local delivery network

Estimated Delivery Time

・Standard delivery time is approximately 7–14 business days

・Delivery times may vary depending on customs clearance, local courier efficiency, public holidays, or other factors beyond our control

Customs & Delays

International shipments may be subject to customs inspections. While most packages clear customs smoothly, occasional delays can occur. We appreciate your patience in such cases.

Need Help?

If you have questions about your shipment or need assistance:

・Use the live chat on our website, or

・Email us at eck@eckidea.com

We are always happy to help and will do our best to ensure your order arrives safely and smoothly.